Responsible Gaming

Responsible gaming at icee.bet (project: Ice.Bet) is based on a conscious, informed approach to gambling. Gambling is a form of entertainment that involves financial risk; it should never be used as a way to earn a living, repay debts, or cope with personal difficulties. You should only play with money you can afford to lose and always keep gambling in balance with the rest of your life.

Observe: Ice.Bet, operated via icee.bet under a Curacao eGaming licence (8048/JAZ2022-051, active as of 6 November 2025), accepts players from many countries, including the United Kingdom, but is not licensed or regulated by the UK Gambling Commission. This means that some UK-specific regulatory protections may not apply in the same way as on UKGC-licensed sites.

Expand: To compensate for this, the operator implements responsible gaming tools, clear information, and access to independent support so that you can monitor your own behaviour and set limits that fit your circumstances. These tools include deposit and time limits, "Time-Out", self-exclusion, and links to national and international support services.

Reflect: If at any time gambling at icee.bet stops being fun, feels out of control, or begins to affect your finances, mental health, or relationships, you are strongly encouraged to pause play, use the available tools, and contact [email protected] or external specialist organisations for help. Gambling at icee.bet is strictly for persons aged 18 and over; if you are under 18, you must not use the services under any circumstances.

Risk Awareness

Observe: Problem gambling often develops gradually. Early recognition of warning signs is essential to prevent harm. You should regularly check your behaviour, especially if you access icee.bet from the United Kingdom, where you may not benefit from UKGC-supervised interventions.

Expand: Common signs that gambling may be becoming risky or harmful include:

• Gambling more frequently or for longer sessions than planned, especially late at night.
• Thinking about gambling or icee.bet most of the day, even when you are not playing.
• Chasing losses by increasing stake size or returning quickly after losing sessions.
• Spending more money than you can afford, using funds needed for bills, rent, or essentials.
• Borrowing money, selling belongings, or using overdrafts and credit to continue gambling.
• Hiding or lying about gambling from family, friends, or colleagues.
• Feeling irritable, anxious, or depressed when you cannot gamble or when you try to stop.
• Neglecting work, studies, family responsibilities, or social activities to gamble.

Self-assessment test (for personal reflection only):

• Do you gamble with money that should be used for everyday living expenses?
• Do you often gamble longer than you intended?
• Do you try to win back money you lost as soon as possible?
• Have you ever lied to people close to you about how much or how often you gamble?
• Have you felt guilty, anxious, or depressed after gambling?
• Have you needed to increase your bet size to feel the same excitement?
• Have your relationships, work, or studies suffered because of gambling?

Reflect: If you answer "yes" to several of these questions, your gambling may be problematic. Consider immediately reducing or stopping play, setting strict limits, using Time-Out or self-exclusion, and contacting a professional support service such as GamCare or Gambling Therapy. Only a qualified health professional can make a diagnosis, but early action significantly reduces harm.

Limits & Tools

Observe: Setting clear financial and time boundaries helps keep gambling at icee.bet under your control. These tools are most effective when configured before problems arise and when you are calm and objective about your finances.

Deposit Limits (Daily, Weekly, Monthly)

Expand: On icee.bet, you can usually set deposit limits from your account area:

1. Log in to your icee.bet account.
2. Go to your profile or account menu and open the "Responsible Gaming", "Limits", or similar section.
3. Select "Deposit Limits".
4. Choose the period you wish to limit: daily, weekly, and/or monthly.
5. Enter the maximum amount you are prepared to deposit in that period (for example, £20 per day, £50 per week, or £100 per month).
6. Confirm and save your settings. You may be asked to re-enter your password for security.

Once a limit is set, you will not be able to deposit more than the chosen amount for that period. Decreasing limits generally takes effect immediately. Increasing limits, if permitted, may be subject to a cooling-off period (for example, at least 24 hours) to avoid impulsive decisions.

Time Spent Limits and Session Tools

Expand: To manage the time you spend gambling:

• Use the session timer (where available) to set a maximum session length (for example, 30, 60, or 120 minutes).
• Enable on-screen reminders that periodically show how long you have been playing and how much you have wagered or lost.
• When the timer or reminder appears, take a break and review whether you are still comfortable with your play.

Time-Out (Short Breaks of 24-72 Hours)

Expand: If you need a brief pause:

1. Log in to your account and open the "Responsible Gaming" or "Self-Restriction" section.
2. Select "Time-Out", "Short Break", or similar.
3. Choose the duration of your break, typically from 24 hours up to 72 hours (or longer, if available).
4. Confirm your choice. During the Time-Out period, you will not be able to place bets or make deposits. You may be allowed to log in only to check your account or withdrawals, depending on the configuration.

Reflect: Limits and Time-Outs are preventive measures, not punishments. For UK-based users of icee.bet, these tools are particularly important because you are relying primarily on your own self-control and the operator's Curacao-based policies rather than UKGC-backed interventions. Review your limits regularly and adjust downwards if you notice any signs of risk.

Self-Exclusion

Observe: Self-exclusion is a stronger protective measure designed for situations where you feel unable to control your gambling. It blocks your access to your icee.bet account for an extended period and should be chosen seriously and thoughtfully.

How to Activate Self-Exclusion

Expand: To request temporary or permanent blocking of your account with icee.bet (project: Ice.Bet):

1. Log in to your account, if possible.
2. Navigate to "Responsible Gaming" or "Self-Exclusion" in your account settings or footer menu.
3. Select "Self-Exclusion" and choose the desired exclusion period: typically from at least 6 months up to several years or lifetime (permanent) exclusion.
4. Read the explanation of the consequences carefully.
5. Confirm your decision by following the on-screen instructions. You may need to tick confirmation boxes and re-enter your password.

If you cannot log in or find the section, you can contact customer support at [email protected] or via live chat and clearly state that you wish to self-exclude. Provide your registered name, email address, and any other requested verification details.

Consequences of Self-Exclusion

Expand: When self-exclusion is applied:

• You will not be able to log in to your account or create a new account with the same personal data at icee.bet for the duration of the exclusion.
• You will not be able to deposit or place bets. Promotional communications from icee.bet should be stopped as soon as reasonably possible.
• Outstanding real-money balances and withdrawals will be handled in accordance with the general Terms and Conditions, KYC/AML rules, and any applicable laws. In some cases additional verification may be required.
• Self-exclusion cannot be cancelled before the chosen period expires. After it ends, reactivation (if allowed) may only occur after a cooling-off period and a clear request from you.

Reflect: For players in the UK, please note that icee.bet is not part of the UK GamStop scheme because it is not UKGC-licensed. Registering with GamStop (gamstop.co.uk) will not automatically block access to all non-UK-licensed operators. Therefore, you should use both on-site self-exclusion at icee.bet and, where available, national self-exclusion registers in your country of residence, alongside blocking software, to maximise protection.

Support Resources

Observe: Independent support organisations and technological tools provide essential assistance in managing gambling behaviour, especially when operator tools alone are not sufficient. All of the services listed below are external to icee.bet and can be contacted directly.

Local Support - United Kingdom

Expand: If you are in the UK and concerned about your gambling, or about someone close to you, you can access the following national resources:

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles), 24 hours a day, 7 days a week. Language: English. Offers confidential advice, brief interventions, and referrals to treatment.
• GamCare Online Services: Live chat, online forums, and structured treatment available via https://www.gamcare.org.uk.
• BeGambleAware: Information, tools, and links to support at https://www.begambleaware.org.

Reflect: Calls and online chats are confidential and are designed to support you without judgment. You do not need to be in crisis to ask for help; early conversations can prevent serious harm.

International Support Organizations

Expand: Gambling Therapy (https://www.gamblingtherapy.org) offers multilingual online support for people affected by gambling harms worldwide. Gamblers Anonymous (https://www.gamblersanonymous.org) coordinates peer support meetings in many countries.

Self-Exclusion Schemes by Country

Expand: In addition to icee.bet's own self-exclusion, you may be able to register with national schemes:

• United Kingdom - GamStop: A free self-exclusion service for online operators licensed by the UK Gambling Commission (UKGC), available at https://www.gamstop.co.uk. Note: As of 2025, icee.bet is not UKGC-licensed, so GamStop may not block access to this site, but it can still help limit access to UK-licensed operators.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) is Spain's national self-exclusion register, accessible through the Dirección General de Ordenación del Juego (DGOJ). Residents of Spain can request exclusion from licensed Spanish operators.
• Other Jurisdictions: Many countries maintain their own land-based or online self-exclusion registers. Check with your national gambling regulator or health services.

Blocking Apps and Technical Tools

Expand: To prevent access to gambling websites and apps (including icee.bet) on your devices, consider using blocking software such as:

• Gamban: Paid software that blocks access to gambling sites and apps on multiple devices.
• BetBlocker: A free tool offering device-level blocking and parental control-style restrictions.
• Browser Add-ons and Parental Controls: Many browsers, antivirus programs, and operating systems provide content filters that can be configured to restrict gambling-related content.

Family Support Resources

Expand: Family members and friends can seek support even if the person who gambles is not yet ready to change. Organisations such as GamCare, Gambling Therapy, and GamAnon (Gamblers Anonymous for family and friends) offer dedicated groups, forums, and helplines.

Reflect: All of these services operate independently of Ice.Bet and are usually free at the point of use. Conversations are confidential within the limits of their policies, and staff are trained to provide non-judgmental support. Combining operator tools, national self-exclusion, and blocking software offers much stronger protection than relying on a single measure.

Help for Family

Observe: Problem gambling rarely affects only the person who plays; relatives, partners, and friends may experience stress, financial pressure, and emotional strain. If someone you care about gambles at icee.bet or elsewhere and you are worried, it is important to seek support for yourself as well as for them.

How to Talk to a Person with Gambling Problems

Expand: When approaching someone about their gambling:

• Choose a calm, private moment when neither of you is rushed or angry.
• Use "I" statements (for example, "I feel worried when...") rather than accusations.
• Focus on specific behaviours and their impact (debts, missed events, mood changes), not on blaming or labelling the person.
• Encourage them to look at factual information (bank statements, gambling history, time spent online) and to consider a self-assessment test.
• Offer to support them in contacting a helpline or using tools such as limits or self-exclusion.

Support Groups and Resources for Families

Expand: Family members can access dedicated resources, such as:

• GamCare family and friends services: Information, counselling, and online forums.
• Gambling Therapy family forums and groups: Online peer support for relatives of people with gambling problems.
• GamAnon (Gamblers Anonymous for families and friends): Support meetings and materials for affected others.

Reflect: You are not responsible for another person's gambling decisions, but you can set clear boundaries (for example, not lending money to cover gambling losses) and encourage professional help. Consider speaking to your GP, a psychotherapist, or a mental health service, especially if you are experiencing anxiety, depression, or relationship difficulties linked to gambling. Helplines and chats listed in the Support Resources section are also available to family members.

Operator's Commitment

Observe: Ice.Bet, operated via icee.bet by Invicta N.V. (legal address: Heelsumstraat 51, E-Commerce Park, Vredenberg, Curacao; payment processing support via ICS (CYPRUS) LIMITED, Limassol, Cyprus), operates under a Curacao eGaming sub-licence 8048/JAZ2022-051 (status active as of 6 November 2025). The brand is not authorised by the UK Gambling Commission, and UK-specific regulatory obligations for licensees do not directly apply. However, the operator recognises its responsibility to reduce gambling-related harm.

Internal Risk-Check Procedures

Expand: In line with its Terms and Conditions, AML/KYC Policy, and Responsible Gaming Policy available at icee.bet, the operator may carry out internal monitoring that includes:

• Reviewing patterns such as rapidly increasing deposits, frequent failed deposits, or high losses over short periods.
• Monitoring very long or continuous playing sessions, especially at higher stakes.
• Identifying repeated attempts to override limits, cancel withdrawals to continue playing, or re-open previously self-excluded accounts.
• Cross-checking unusual activity with KYC/AML obligations to prevent fraud or crime.

Proactive Contact and Interventions

Expand: Where risk patterns are detected, Ice.Bet support staff may:

• Send on-site messages or emails reminding you of responsible gaming tools and suggesting a review of your limits.
• Offer or apply temporary restrictions (for example, deposit limits or Time-Out) after contacting you, where permitted by law and by the Terms and Conditions.
• In serious cases, suspend or permanently close the account if there are clear indications of harm, self-exclusion requests, or breaches of the rules.

Reflect: Any risk-based contact will be conducted respectfully and in line with the Privacy Policy (https://icee.bet/en/privacy-policy). For UK-based players, please remember that escalation to Curacao eGaming (for example, via [email protected]) is available for unresolved disputes, but this is not a UK-approved Alternative Dispute Resolution (ADR) scheme. This responsible gaming information does not replace the legally binding Terms and Conditions at https://icee.bet/en/rules, which you should review carefully.

Updates

Observe: Responsible gaming practices, legal requirements, and available tools may change over time, particularly as regulatory standards evolve in 2025 and beyond.

Expand: Ice.Bet may update this responsible gaming page, as well as its Terms and Conditions, Bonus Terms, Privacy Policy, and AML/KYC Policy, to reflect new functions, regulatory developments, or internal process improvements. When material changes are made that affect how you use limits, self-exclusion, or support tools, the operator may notify you through one or more of the following:

• Email to the address registered in your icee.bet account.
• Website notifications, banners, or pop-up messages when you log in.
• Updated information on the responsible gaming page at https://icee.bet/en/responsible-gaming.

Reflect: You should regularly review this page and the main rules at https://icee.bet/en/rules to ensure you remain aware of the current conditions. Continued use of the services after changes implies acceptance of the updated terms.

Last updated: 6 November 2025.

Contact & Feedback

Observe: Clear and accessible contact channels are important for implementing responsible gaming measures effectively and promptly.

Responsible Gaming Contacts

Expand: For any questions or requests related to responsible gaming, including setting or adjusting limits, Time-Out, self-exclusion, or concerns about your gambling behaviour, you can contact:

• Email (primary): [email protected] - 24/7 customer support for all account and responsible gaming inquiries. Please include "Responsible Gaming" in the subject line for faster routing.
• Live Chat: 24/7 live chat is available on the official website https://icee.bet. You can request to speak about limits, Time-Out, or self-exclusion.

At present, there is no dedicated telephone helpline operated by Ice.Bet. If you require telephone-based support regarding gambling harms, please contact the National Gambling Helpline in the UK (0808 8020 133) or another independent organisation listed in the Support Resources section.

Feedback and Self-Control Requests Form

Reflect: You can also use the following form structure (or an equivalent form on the website) to request help or provide feedback about responsible gaming at icee.bet:

Your e-mail (registered at icee.bet):

Topic: Set or reduce deposit/time limits Request Time-Out (24-72 hours) Self-exclusion (6 months to lifetime) Request gambling behaviour review General feedback on responsible gaming

Your message:

Submit request

Messages submitted via such a form or via email will be handled by customer support and, where appropriate, escalated to staff responsible for responsible gaming oversight. All personal data will be processed in accordance with the Privacy Policy at https://icee.bet/en/privacy-policy. If you are in immediate distress or crisis, please contact a national helpline or emergency service in your country first.