Terms & Conditions

These Terms govern your relationship with the operator of Ice.Bet as made available at https://icee.bet (the "Website"), including your access to and use of the Website, your Ice.Bet account, and any games, betting, bonuses, and related services offered via the Website. Effective date: 6 November 2025.

Definitions

OBSERVE: This section defines key words used throughout these Terms so you can understand your rights and obligations. EXPAND: Clear definitions reduce disputes about interpretation (a common compliance and consumer-fairness issue). REFLECT: The definitions below apply wherever the terms appear in these Terms.

"Account": Your registered user account on the Website.
"Bet": A stake placed on a game outcome, sports event, or other wagerable event offered on the Website.
"Bonus": Any promotional offer (e.g., free spins, bonus funds, cashback) subject to specific conditions and wagering requirements.
"Brand" / "Ice.Bet": The brand used in connection with services offered via icee.bet.
"Cryptoassets" / "Crypto": Digital assets used as a payment method where supported on the Website.
"Games": Casino, live casino, and other interactive games accessible via the Website.
"KYC": "Know Your Customer" identity and verification checks, including document and source-of-funds checks where required.
"Operator" / "We" / "Us" / "Our": Invicta N.V., legal address Heelsumstraat 51, E-Commerce Park, Vredenberg, Curacao, operating the Website under a Curacao eGaming sub-licence (licence no. 8048/JAZ2022-051, active as of 6 November 2025).
"Payment Processor": ICS (CYPRUS) LIMITED, address Voukourestiou, 25, NEPTUNE HOUSE, 1st floor, Flat/Office 11, 3045, Limassol, Cyprus, supporting payment processing functions.
"Player" / "User" / "You": Any person who accesses the Website and/or registers an Account.
"Restricted Jurisdiction": Any country/territory where accessing or using the Website is prohibited by law, regulation, or our internal policy.
"Services": The Website, Account functions, Games, betting, payments, support and related features.
"Terms": This terms and conditions document, including any policies and rules it incorporates by reference.
"UK": The United Kingdom of Great Britain and Northern Ireland.
"UKGC": The UK Gambling Commission.
"Wager" / "Wagering": The act of staking funds (real money or bonus funds, as applicable) on outcomes via the Services.
"Website": https://icee.bet and related pages and localized paths used for Ice.Bet.

Account Registration

OBSERVE: The Services involve real-money gambling and require controls for age verification, identity checks, and account security. EXPAND: For UK-facing users, extra transparency is required because the Operator is not licensed by the UKGC; users must understand this before registering and playing. REFLECT: The rules below set eligibility, registration steps, verification requirements, and your responsibilities.

Eligibility and age requirement (18+)

Minimum age: You must be 18 years or older to register and use the Services. We may request proof of age at any time and may suspend or close your Account until verification is completed.
UK regulatory note: The Operator is licensed in Curacao (Curacao eGaming) and, as of 6 November 2025, is not authorised by the UK Gambling Commission. If you are in the UK, you are responsible for ensuring that using the Services is lawful for you and that you understand the consumer and dispute-resolution framework described in these Terms.

Registration process and verification

Account creation: Provide requested registration details (such as email and other required information) and accept these Terms.
Email verification: We may require confirmation of your email address before full access is granted.
KYC checks: You agree to provide accurate documents and information upon request, including (as applicable) proof of identity, proof of address, payment-method verification, and source-of-funds/source-of-wealth information. Verification may be required before withdrawals and may be repeated periodically.
Ongoing obligations: You must keep your registration information accurate and up to date. Failure to do so may result in limits, suspension, or closure of the Account.

Your security and single-account rule

Password and access security: Keep your login details confidential. You are responsible for all activity on your Account unless you can demonstrate unauthorised access not caused by your negligence.
One person, one Account: Unless we explicitly approve otherwise, each Player may hold only one Account. Duplicate accounts may lead to closure and the adjustment or forfeiture of Bonuses and winnings where fraud or abuse is detected.
Third-party use prohibited: You must not allow any other person to use your Account or place Bets on your behalf.

Betting & Gameplay Rules

OBSERVE: Betting requires clear rules on stake limits, placing and settling Bets, cancellations, and conduct (especially in live environments). EXPAND: Fairness and transparency expectations include publishing rules, applying them consistently, and restricting abusive or fraudulent behaviour. REFLECT: The following rules apply to all betting and gameplay on Ice.Bet at icee.bet.

Placing bets and stake limits

Minimum/maximum stakes: Minimum and maximum stake/Bet limits vary by game, event, and payment method and are displayed in the interface before you confirm your Bet.
Acceptance of Bets: A Bet is only valid once it is accepted by our systems and shown as confirmed in your Account history. Network delays or device failures may affect submission.
Game rules: Each game may have additional rules, paytables, and features that form part of these Terms. Where a conflict exists, the specific game rules apply to that game.

Cancellation, modification, and errors

No unilateral cancellation: After confirmation, you generally cannot cancel or modify a Bet unless the interface explicitly provides that function for the relevant product.
Malfunction principle: If a game, betting market, or settlement is affected by a system malfunction, human error, obvious pricing/odds error, or communication failure, we may void, cancel, or correct the affected Bets and/or game outcomes to restore the position that would have existed absent the error, consistent with applicable rules and fairness principles.
Settlement and finality: Bets are settled based on the official results feed(s) and our internal rules. If an official result is later corrected, we may adjust settlement where reasonably necessary.

Live casino, chat, and conduct

Respectful behaviour: You must not post or send abusive, discriminatory, threatening, obscene, or harassing content in chat or messages.
Prohibited actions: Fraud, collusion, bonus abuse, chip dumping, use of bots, scripts, or any tool that provides an unfair advantage is prohibited.
Enforcement: We may mute, suspend, or close Accounts and void related winnings where a breach is reasonably suspected, subject to investigation and applicable law.

Bonus Terms

OBSERVE: Bonuses materially affect consumer decisions and must be described with activation requirements, wagering mechanics, deadlines, and abuse prevention. EXPAND: UK consumers expect transparent "significant conditions"; we therefore describe common restrictions and require players to check the promotion-specific terms at https://icee.bet/en/bonus-terms. REFLECT: This section sets baseline Bonus rules; promotion-specific terms apply in addition.

Activation and eligibility

Opt-in and codes: Some Bonuses require opt-in or a promo code; eligibility and steps will be shown in the relevant promotion details.
Verification dependency: We may require completion of KYC before a Bonus can be credited, before Bonus winnings can be withdrawn, or where risk controls indicate it is necessary.
One offer per person/household: Unless stated otherwise, Bonuses are limited to one per person, family, household, IP address, device, and/or payment method. We may refuse or withdraw a Bonus where we reasonably believe the offer is being abused.

Wagering requirements and timeframes

Wagering (playthrough): Bonus funds and/or winnings may require a specified wagering multiple before withdrawal. The multiple, contribution rates, and eligible games are specified in the promotion terms.
Time limit: Bonuses may have an expiry date/time. If you do not meet requirements within the stated timeframe, the Bonus and any associated winnings may be removed.
Max bet and restricted stakes: Some Bonuses impose a maximum stake per spin/hand/Bet while the Bonus is active. Breaching the max-bet rule may lead to forfeiture of Bonus and winnings.

Prohibited games/actions and promotion stacking

Restricted gameplay: Certain high-volatility or low-house-edge games, or specific betting patterns (e.g., equal-risk hedging, zero/low-risk wagering, or exploiting game features), may be restricted for Bonus wagering as stated in the promotion terms.
No combining unless allowed: Unless explicitly stated, Bonuses cannot be combined ("stacked") with other promotions. Where stacking is allowed, the order of application and conditions are those stated in the offer.
Abuse response: If we reasonably determine Bonus abuse, fraud, or manipulation, we may withhold, cancel, or reverse the Bonus and related winnings, and may suspend/close the Account pending investigation.

Payments & Withdrawals

OBSERVE: Payments require clear methods, limits, processing times, fee allocation, and the relationship between deposits, withdrawals, and verification. EXPAND: For UK users, transparency around fees, AML/KYC, and refund restrictions is essential, including crypto-specific risks and chargeback handling. REFLECT: The following terms govern deposits and withdrawals on Ice.Bet at icee.bet.

Payment methods and processing

Available methods: The Website may support cards, e-wallets, and crypto (availability varies by location and provider). Options shown in your cashier are the current supported methods for your Account.
Processing entity: Payment processing functions may be performed by ICS (CYPRUS) LIMITED (address: Voukourestiou, 25, NEPTUNE HOUSE, 1st floor, Flat/Office 11, 3045, Limassol, Cyprus) and/or other payment service providers, depending on the method selected.
Processing times: Deposits are usually credited after confirmation by the payment network. Withdrawals are processed after internal checks; timing may vary based on verification status, payment method, banking/crypto network conditions, and risk/AML reviews.

Limits, fees, and currency/crypto considerations

Limits: Minimum/maximum deposit and withdrawal limits may apply and are shown in the cashier or communicated by support.
Fees: We may charge reasonable administrative fees where disclosed in the cashier or where a third-party provider charges us for processing. Your bank or wallet provider may also charge fees beyond our control.
Crypto risk disclosure: Crypto transactions are generally irreversible, and values can be volatile. You are responsible for providing correct wallet addresses and complying with any local tax/reporting obligations.

Withdrawals, refunds, and anti-money-laundering controls

Withdrawal conditions: We may require KYC completion before withdrawals. We may also require that withdrawals be made to the same payment method used to deposit where feasible, to prevent fraud and money laundering.
Chargebacks and reversals: If you initiate a chargeback or payment reversal, we may suspend your Account during investigation and may treat the amount as a debt owed to us to the extent permitted by law.
Refund policy: Deposits are generally not refundable once used for betting, except where required by applicable law or where we determine (in our discretion and subject to AML checks) that a refund is appropriate (for example, duplicate transactions or clear processing errors).
Bets/bonus refunds: Bets placed and settled are not refundable except where voided/corrected under the "errors/malfunction" rules. Bonuses are subject to the Bonus Terms and may be removed if conditions are not met or abuse is detected.

For more detail, you should also review our AML/KYC policy at https://icee.bet/en/aml-kyc-policy.

Limitation of Liability

OBSERVE: Online gambling involves technical delivery, third-party networks, and variable connectivity, requiring a balanced limitation of liability while preserving non-excludable consumer rights. EXPAND: UK consumer law generally restricts exclusion of liability for fraud, death/personal injury caused by negligence, and other non-excludable rights; we therefore limit liability only to the extent permitted by law. REFLECT: This section sets out what we are responsible for and what we are not.

Our obligations

Service provision: We will use reasonable care to provide the Services and to operate games and betting markets in accordance with published rules.
Accuracy of records: Your Account history and our system logs may be used to resolve queries. Where a discrepancy arises, we will review available records and relevant third-party information sources.

Exclusions and cap on compensation

Technical issues: We are not liable for losses caused by failures outside our reasonable control, including (without limitation) your device issues, internet connectivity, telecom failures, or third-party payment/network outages.
No guarantee of uninterrupted service: The Services are provided on an "as available" basis. Maintenance, updates, or events may cause interruptions.
Compensation cap: To the maximum extent permitted by applicable law, our total liability to you for any claim arising out of a specific Bet or game round shall not exceed the amount of that Bet/stake.
Non-excludable rights: Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

Intellectual Property Rights

OBSERVE: The Website includes software, designs, text, and game content that require clear ownership and usage restrictions. EXPAND: IP clauses help prevent copying, scraping, and unauthorised commercial reuse, including misuse of trademarks and content. REFLECT: The following rules protect our and licensors' intellectual property.

Ownership: The Website and its content (including software, layouts, graphics, game interfaces, and documentation) are protected by copyright, database rights, trademarks, and other IP rights owned by us or our licensors.
Limited licence: We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website for lawful personal entertainment purposes only, subject to these Terms.
Prohibited uses: You must not copy, reproduce, modify, translate, reverse engineer, decompile, scrape, distribute, publish, or commercially exploit any part of the Website or content without our prior written permission, except where allowed by mandatory law.
Brand protection: You must not use "Ice.Bet" or any related marks in a way that implies endorsement or association other than your lawful use of the Services via icee.bet.

Privacy & Data Protection

OBSERVE: Account operation requires processing personal data (identity, payments, gameplay, security). EXPAND: UK users expect UK GDPR-style transparency; we therefore point you to the Privacy Policy and explain high-level purposes and sharing. REFLECT: Data is handled under the Privacy Policy, which forms part of these Terms.

Privacy Policy: Personal data is processed in accordance with our Privacy Policy available at https://icee.bet/en/privacy-policy.
Typical purposes: This includes operating your Account, providing the Services, customer support, preventing fraud, meeting legal/AML obligations, and responsible gambling measures where applicable.
Data sharing: We may share data with service providers (including payment providers and verification vendors) where necessary to deliver the Services and comply with legal obligations, as described in the Privacy Policy.

Changes to Terms

OBSERVE: Terms evolve due to legal, security, product, and operational changes. EXPAND: Fair consumer practice requires notice of material changes and a meaningful option to stop using the Service. REFLECT: The procedure below explains how updates are made and how you can respond.

How we notify you

Notice methods: We may notify you of changes by posting an updated version on the Website, displaying an in-account notice/banner, and/or emailing you where appropriate (for example, to support-registered contact email).
Effective timing: Changes take effect on the date stated in the updated Terms. Where a change is materially adverse, we will aim to provide reasonable advance notice where practicable.

Your options if you disagree

Stop using the Services: If you do not agree to an update, you should discontinue use of the Website and request closure of your Account.
Continuation as acceptance: Continued use of the Services after the effective date of the updated Terms constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Termination & Suspension

OBSERVE: The Operator must be able to suspend accounts for fraud/AML, while players need clarity on closure, fund return, and notice. EXPAND: A balanced approach requires stating triggers, investigation handling, and what happens to balances and bonuses. REFLECT: The following rules apply to suspension, restrictions, and termination.

Grounds for suspension or closure

Compliance and security: We may suspend, restrict, or close your Account if we reasonably suspect fraud, collusion, money laundering, chargeback risk, account takeover, underage play, or breach of these Terms.
Verification failures: We may suspend withdrawals or close the Account if you do not provide requested KYC/AML information within a reasonable time.
Operational reasons: We may close inactive or duplicate accounts, or discontinue specific products, subject to lawful handling of balances.

Procedure, balances, and notification

Notice: Where appropriate and not prohibited by law or risk controls, we will inform you of a suspension/closure and the general reason.
Investigation: During review, we may restrict gameplay and/or withdrawals. We may request documents or explanations.
Return of funds: Subject to these Terms, applicable law, and AML/chargeback controls, we will return any verified available balance to you via an appropriate payment method. Bonuses may be removed in accordance with the Bonus Terms.

Governing Law & Jurisdiction

OBSERVE: Disputes must have a defined governing law, jurisdiction, and complaint route, and users must know the regulator relevant to the Operator's licence. EXPAND: UK users should be clearly informed that UK dispute routes (including UKGC ADR expectations) may not apply because the Operator is not UKGC-licensed; a practical escalation channel is still required. REFLECT: This section provides the dispute pathway and legal forum.

Applicable law and forum

Governing law: These Terms and any dispute or claim (including non-contractual disputes) arising out of or in connection with the Services are governed by the laws applicable to the Operator's licensing and contracting arrangements, subject to any mandatory consumer protection laws that apply to you.
Jurisdiction: Unless mandatory law provides otherwise, disputes shall be submitted to the competent courts determined under the governing law above.

Dispute resolution and complaints escalation

Step 1 - Contact support: Submit your complaint with relevant details (Account email, transaction IDs, dates, screenshots where helpful) to [email protected] or via the live chat feature on the Website (24/7 availability indicated on-site).
Step 2 - Internal review: We will review and respond within a reasonable time, depending on complexity and verification needs.
Step 3 - Regulator channel (Curacao): If unresolved, you may escalate to the licensing authority contact stated for complaints: [email protected] (external to the Operator).

UK-specific compliance note: As of 6 November 2025, Ice.Bet is operated via icee.bet under a Curacao eGaming licence and is not authorised by the UKGC; therefore, UKGC dispute/ADR frameworks may not apply. Nothing in this section limits any rights you may have under mandatory laws applicable to you.

Contact Information

OBSERVE: Users must have accessible support contacts and an identifiable operator entity and address. EXPAND: Clear points of contact reduce dispute friction and meet transparency expectations for remote gambling services. REFLECT: Use the contacts below for Ice.Bet via icee.bet.

Customer support (primary)

Email: [email protected] (24/7 customer support via email)
Live chat: Available on the Website (contact form/chat URL not specified)
Phone: Not specified

Operator legal entity and addresses

Operator (legal entity): Invicta N.V.
Legal address: Heelsumstraat 51, E-Commerce Park, Vredenberg, Curacao
Payment processing (listed office): ICS (CYPRUS) LIMITED, Voukourestiou, 25, NEPTUNE HOUSE, 1st floor, Flat/Office 11, 3045, Limassol, Cyprus
Company registration number / tax ID: Not specified

Regulatory complaints contact (external)

Curacao eGaming complaints email: [email protected]
Licence reference: Curacao eGaming sub-licence 8048/JAZ2022-051 (active as of 6 November 2025; expiry date not specified)